AN EXAMINATION OF WHETHER AND HOW RACIAL AND GENDER BIASES INFLUENCE CUSTOMER SATISFACTION
By David R. Hekman, Karl Aquino, Bradley P. Owens, Terence R. Mitchell, Pauline Schilpzand, Keith Leavitt. 2010
161 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/970ed400669c4b7f6b5878ae4301481a416c2ce9
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Organizational Behavior and Human Resource Management
- D. van Knippenberg
- H. Dijk
- M. V. van Engen
- Joel Koopman
- Russell E. Johnson
- Michael Howe
- Jochen I. Menges
- David de Cremer
In Sociology and Political Science
- M. V. van Engen
- H. Dijk
- D. van Knippenberg
- Joel Koopman
- Michael Howe
- Russell E. Johnson
- Jochen I. Menges
- E. Uhlmann
Citations in the corpus
- Getting Explicit About the Implicit (2012, background): “Consider, for example, that automatic associations with members of minority groups predict consumers’ ratings of store cleanliness in the presence of a Black versus White salesperson (Hekman et al., 2010).”
- Defying conventional wisdom: A meta-analytical examination of the differences between demographic and job-related diversity relationships with performance (2012, background): “Ample research in stereotyping, prejudice, and discrimination shows that these minorities suffer from negative performance rating biases (Kraiger & Ford, 1985; Martell, 1991; cf. Hekman et al., 2010; Stauffer & Buckley, 2005).”