Antecedents of commitment and trust in customer-supplier relationship in high technology markets.

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Perceived value and customer loyalty in financial services (2009, methodology): “In the same line, De Ruyter et al. (1997) propose an approach to value that incorporates a cognitive response (value for money) and affective components. Subsequently, Sweeney and Soutar (2001) considered the epistemic and conditional dimensions proposed by Sheth et al. (1991a, 1991b) to be irreleva”
Purchasing strategies in the Kraljic matrix—A power and dependence perspective (2005, background): “In the case that both parties know that the other party possesses much power, it is not likely that either side is going to use it. The risk of retaliation is often considered as being too high ( Ramsay, 1996 ).”
The role of technology readiness in customers' perception and adoption of self‐service technologies (2006, background): “) were not examined here that may be considered important, such as cost, value and corporate image ( DeRuyter et al. , 2001”
Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016, background): “The more a consumer trusts a service provider, the more likely that customer is to continue the relationship (de Ruyter et al., 2001).”
Creating consumer durable retailer customer loyalty through order fulfillment service operations (2008, background): “Store loyalty is commitment and inten Ruyter et al. (2001) Loyalty intention reflects customers’ m”