M. A. Moliner Tena
Organizational Behavior and Human Resource Management · 2009
A researcher in the Science corpus: 2 papers; trusts 3 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 17 citations into it
- Marketing — 16 citations into it
Whom M. A. Moliner Tena trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Papers from M. A. Moliner Tena's perspective
Ordered by how strongly the researchers M. A. Moliner Tena trusts endorse each paper. Same corpus, a different order for every researcher.
- Strengthening the Satisfaction-Profit Chain
- Customer satisfaction: A meta-analysis of the empirical evidence
- Co-creation experiences: The next practice in value creation
- What do people think they're doing? Action identification and human behavior.
- Linking Customer Management Effort to Customer Profitability in Business Markets
- Dyadic adaptation in business‐to‐business markets
- Gaining competitive advantage through customer value oriented management
- The effects of extrinsic product cues on consumers’ perceptions of quality, sacrifice, and value
- Antecedents of commitment and trust in customer-supplier relationship in high technology markets.
- Value in business markets : what do we know? where are we going?
Their papers
- Perceived value and customer loyalty in financial services (2009) — 137 citations
- Customer Loyalty in Clusters: Perceived Value and Satisfaction as Antecedents (2009) — 134 citations