The role of technology readiness in customers' perception and adoption of self‐service technologies
By Jiun-Sheng Chris Lin, Pei-Ling Hsieh. 2006
395 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/7b783ad1755c246baf35dd5eb2c11dd17cc8527f
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In Information Systems and Management
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation (2017, neutral): “The limited research investigating how TR affects satisfaction conceptualizes TR as a direct influencer of satisfaction (Lin and Hsieh 2006 and 2007; Mattila and Mount 2003), and occurred in a context where technology plays the main role in the product offering, such as an mobile services (Chen,…”
- Determinants of satisfaction and continuance intention towards self-service technologies (2009, methodology): “The definition and classification of SSTs used in this survey was based on the typology of Meuter et al. (2000, 2003) and Lin and Hsieh (2006, 2007), which was one of the few comprehensive and empirically based SST classification applications.”
- Customer involvement capability and service firm performance: The mediating role of innovation (2017, background): “CFA also improves congeneric measurement properties of scales for further relationship testing (Arnold & Reynolds, 2003; Lin & Hsieh, 2006).”