Creating consumer durable retailer customer loyalty through order fulfillment service operations

By Beth Davis‐Sramek, J. Mentzer, T. Stank. 2008

205 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/7b502dacfd3f3a904a60993515820f8ef9b26997

Citations in the corpus

• Servitization: Disentangling the Impact of Service Business Model Innovation on Manufacturing Firm Performance (2013, unknown): “…have been particularly interested in the operational phenomena occurring in ‘pure’ service sectors such as retail and e-retail (Boyer and Hult, 2005; Davis-Sramek et al., 2008; Rabinovich et al., 2008; Rosenzweig et al., 2011), healthcare (Hyer et al., 2009), professional services (Goodale et…”