Jos G. A. M. Lemmink

Social Psychology · 2001–2017

A researcher in the Science corpus: 8 papers; trusts 2 researchers and is trusted by 5 researchers here, as inferred from the citation graph.

Subfields

• Social Psychology — 19 citations into it; #12,993 of 15,694 by trust here, #7,013 by citations

Whom Jos G. A. M. Lemmink trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Tom A. B. Snijders
2. Andrew F. Hayes

Who trusts Jos G. A. M. Lemmink overall

1. D. Grace
2. H. Kattara

Papers from Jos G. A. M. Lemmink's perspective

Ordered by how strongly the researchers Jos G. A. M. Lemmink trusts endorse each paper. Same corpus, a different order for every researcher.

1. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach
2. Emotional labor and burnout: Comparing two perspectives of "people work"
3. Incivility in the workplace: incidence and impact. (Journal of Occupational Health Psychology)
4. Does Rudeness Really Matter?: The Effects of Rudeness on Task Performance and Helpfulness
5. Opportunistic customer claiming during service recovery
6. Multilevel Statistical Models
7. Multilevel analysis : an introduction to basic and advanced multilevel modeling
8. Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
9. Judging the Book by Its Cover? how Consumers Decode Conspicuous Consumption Cues in Buyer–Seller Relationships
10. The Presentation of Self in Everyday Life

Their papers

• Customer-sales employee encounters: a dyadic perspective (2002) — 158 citations
• An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction (2004) — 250 citations
• Negative Spillover in Brand Portfolios: Exploring the Antecedents of Asymmetric Effects (2008) — 230 citations
• Affective consumer responses in service encounters: The emotional content in narratives of critical incidents (2001) — 95 citations
• The Social Dimension of Service Interactions (2017) — 104 citations
• “Futurizing” smart service: implications for service researchers and managers (2015) — 305 citations
• Employee behavior, feelings of warmth and customer perception in service encounters (2002) — 123 citations
• Antecedents of commitment and trust in customer-supplier relationship in high technology markets. (2001) — 609 citations