Pei-Ling Hsieh

Organizational Behavior and Human Resource Management · 2006–2011

A researcher in the Science corpus: 3 papers; trusts 16 researchers and is trusted by 9 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 40 citations into it; #2,260 of 8,741 by trust here, #4,186 by citations
• Information Systems and Management — 38 citations into it; #786 of 3,842 by trust here, #1,490 by citations
• Sociology and Political Science — 32 citations into it; #4,943 of 22,756 by trust here, #11,934 by citations
• Marketing — 15 citations into it

Whom Pei-Ling Hsieh trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. M. Meuter
2. A. Parasuraman
3. E. Anderson
4. Amy L. Ostrom
5. Mary Jo Bitner
6. V. Venkatesh
7. Claes Fornell
8. Z. Chen
9. Fred D. Davis
10. V. Zeithaml

Who trusts Pei-Ling Hsieh overall

1. Shih‐Chih Chen
2. Miyoung Jeong
3. Ying Wang
4. Huei-Huang Chen
5. Tim Hilken
6. Mei‐Fang Chen
7. Hyejo Shin

Papers from Pei-Ling Hsieh's perspective

Ordered by how strongly the researchers Pei-Ling Hsieh trusts endorse each paper. Same corpus, a different order for every researcher.

1. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
2. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
3. Psychological Implications of Customer Participation in Co-Production
4. Technology infusion in service encounters
5. The influence of technology anxiety on consumer use and experiences with self-service technologies
6. Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior (MIS Q.)
7. Service quality delivery through web sites: A critical review of extant knowledge (Journal of the Academy of Marketing Science)
8. A Trust Model for Consumer Internet Shopping (International Journal of Electronic Commerce)
9. Determinants of online channel use and overall satisfaction with a relational, multichannel service provider
10. Webpage Background and Viewer Attitudes (Journal of Advertising Research)

Their papers

• The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies (2007) — 370 citations
• The role of technology readiness in customers' perception and adoption of self‐service technologies (2006) — 395 citations
• Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale (2011) — 344 citations