Locking Up Emotion: Moving Beyond Dissonance for Understanding Emotion Labor Discomfort

By Sarah J. Tracy. 2005

178 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Public Administration, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/727d3ed52efbf362fad244a57278c5675593b088

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Citations in the corpus

The Bright Side of Emotion in the Classroom: Do Teachers' Behaviors Predict Students' Enjoyment, Hope, and Pride? (2013, background): “…some workplace settings require that individuals suppress actual emotions in favor of socially acceptable but inauthentic emotions (Hochschild, 1983/ 2003); other professions, like correctional officers and first responders, require intense monitoring and management of emotions (see Tracy, 2005).”
Emotional labour and emotional strain among Swedish prison officers (2011, background): “In their everyday work, POs must manage prisoners’ varying emotional states, while controlling their own emotional display and concurrently managing their emotional strain (Crawley, 2004a; Tracy, 2005).”
Exploring Emotion in Teaching: Emotional Labor, Burnout, and Satisfaction in Chinese Higher Education (2008, background): “, stress) consequences (Hochschild, 2003; Kruml & Geddes, 2000; Morris & Feldman, 1996), and emotional dissonance is largely blamed as a major source of emotional labor discomfort and burnout (Ashforth & Humphrey, 1993; Bakker & Heuven, 2006; Brotheridge & Grandey, 2002; Morris & Feldman, 1996; Pugl”
Cracking Jokes and Crafting Selves: Sensemaking and Identity Management Among Human Service Workers (2006, background): “In previous analyses, which resulted in papers not focused on humor (e.g., Myers, 2005; Scott & Myers, 2005; Tracy, 2002, 2004, 2005; Tracy & Scott, 2006), the categories of joking, playfulness, sarcasm, and game-playing nevertheless emerged as significant common themes in each of the data sets.”
Communication as Ventriloquism: A Grounded-in-Action Approach to the Study of Organizational Tensions (2013, background): “…information and communication technologies (Jian, 2007), collaborative interorganizational relationships (Lewis, Isbell, & Koschmann, 2010), community health initiatives (Medved et al., 2001), emotional labor (Tracy, 2005), downsizing (Fairhurst, et al., 2002), and occupational goals (Tracy, 2004).”
Answering Five Key Questions About Workplace Bullying (2012, background): “Norms about appropriate workplace performance favor calm, rational displays over agitated, emotional displays (Tracy, 2005).”
The Dark Side of Emotion in the Classroom: Emotional Processes as Mediators of Teacher Communication Behaviors and Student Negative Emotions (2014, background): “Some workplace settings require that individuals suppress actual emotions in favor of socially acceptable but inauthentic emotions (Hochschild, 1983/2003); other professions, such as correctional officers and first responders, require careful monitoring and management of emotions (Tracy, 2005).”
The Toxic and Mythical Combination of a Deductive Writing Logic for Inductive Qualitative Research (2012, background): “A version of the manuscript was finally published in Communication Monographs (Tracy, 2005).”
Emotions in uniform: How nurses regulate emotion at work via emotional boundaries (2011, methodology): “Hence, emotion management skills are strategic tools that facilitate effective workplace functioning (Tracy, 2005).”
A typology of prison officer approaches to care (2011, background): “Studies have found that some officers prefer to be involved in working with prisoners (Ben-David and Silfen, 1992; Farkas, 2000; Tracy, 2005), and helping prisoners has been identified as a source of meaning for prison officers in a job with few perceived rewards (Liebling et al.”