The Long-Run Stock Price Performance of Firms with Effective TQM Programs

By Kevin B. Hendricks, Vinod R. Singhal. Management Sciences, 2001

442 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/6e24b3eabaf249479b3897d396296dd1434752b1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Accounting

In Finance

Citations in the corpus

The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis (2005, background): “Introduction The ISO 9000 series of quality management systems standards is an exceptionally widely diffused management practice. By December 2001, it had been adopted by over 560,000 facilities in 159 countries; over 38,000 of those facilities are located in the United States (ISO 2003). Despite th”
Firm characteristics, total quality management, and financial performance (2001, background): “(1991), Hoskisson and Hitt (1990), and Ramanujam and Varadarajan (1989) provide excellent surveys, analyses, and critiques of previous findings. An important observation in these papers is that there does not seem to be any consistent or conclusive findings between firm diversification and performan”
TQM and performance: Is the relationship so obvious? (2011, background): “Some authors find positive results (Anderson et al., 1995; Choi and Eboch, 1998; Hendricks and Singhal, 1996, 1997, 2001a,b; Shenaway et al., 2007), other researchers fail to find any significant link (Powell, 1995;Westphal et al., 1996) and somestudies even identify an inverse relationship (Davis,…”
Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers (2008, background): “Our finding that ISO 9001 certification benefits employers bolsters prior research that reported other such benefits associated with implementing ISO 9001 (e.g., Corbett et al. 2005; Terlaak and King 2006) and TQM as well as winning quality awards (e.g., Hendricks and Singhal 1996, 1997, 2001b).”
The danger of misinterpreting short-window event study findings in strategic management research: an empirical illustration using horizontal acquisitions (2008, background): “Reinforcing this possibility, Hendricks and Singhal (2001) demonstrated how short-window event study results can lead to erroneous conclusions.”
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation (2003, background): “In a second study Hendricks and Singhal (2001) showed that the long-run stock performance of firms who receive quality awards is far higher (38% to 46”
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior? (2012, unknown): “…c e ( F r an k e and P a r k 2006 ; R o z e ll , P e tt ij ohn , and P a r k e r 2004 ) ; s e r-v i c e sc ape qua li t y ( B r ad y and C r on i n 2001 ) A dap t i v e s e lli ng c on f i den c e ( R o m án and I a c obu cc i 2010 ) ; bu s i ne ss pe r f o r m an c e ( D e s h - pandé , F a r l…”
Effects of feedback delay on learning (2009, background): “For example, Hendricks and Singhal (2001) show that stock prices do not fully incorporate the positive effects of total quality management programs on firm performance at the time the information about the quality initiative becomes available to the public.”
Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000 (2005, methodology): “If a three-digit SIC code match was not found, we tried to find a control firm with the same two-digit SIC code (Hendricks and Singhal, 2001).”
Standardization and Discretion: Does the Environmental Standard ISO 14001 Lead to Performance Benefits? (2006, background): “The data from two years after the survey intended to test the effect of ISO 14001 over a longer period of time, since a short period of time might be insufficient for ISO 14001 to have any effect on business performance [37].”
Leadership and policy deployment: The backbone of TQM (2011, background): “Research now shows that leadership and quality clearly correlate with profit (Hendricks & Singhal, 1997, 2001; Oakland, 2000) but the less tangible benefit of greater employee participation is equally, if not more, important in the longer term.”