Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

By D. Levine, Michael W. Toffel. Management Sciences, 2008

299 citations recorded by the source corpus.

Subfields: Management Information Systems, Radiological and Ultrasound Technology, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/88ed6ae0e64f1ff62b03965c783eca13d89429da

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Joon Ho Lim
2. Rishika Rishika
3. T. C. Edwin Cheng
4. Frank Wiengarten
5. K. Linderman
6. Andy C. L. Yeung
7. Ramkumar Janakiraman

In Radiological and Ultrasound Technology

1. Joon Ho Lim
2. Rishika Rishika
3. Ramkumar Janakiraman

In Strategy and Management

1. Joon Ho Lim
2. Hung-Chung Su
3. Rishika Rishika
4. T. C. Edwin Cheng
5. Frank Wiengarten
6. K. Linderman
7. Andy C. L. Yeung
8. Ramkumar Janakiraman

Citations in the corpus

• A competitive advantage from the implementation timing of ISO management standards (2015, result): “For example, some research has found a positive impact of ISO 9001 on performance (Corbett et al., 2005; Levine and Toffel, 2010; Naveh and Marcus, 2005), while other studies do not show a significant relationship (Martínez-Costa et al., http://dx.doi.org/10.1016/j.jom.2015.03.004 0272-6963/© 2015…”
• Environmental Standards and Labor Productivity: Understanding the Mechanisms that Sustain Sustainability (2013, unknown): “…with other studies that found that ISO 9000 certification has no explanatory power on productivity and that this standard could potentially reduce employees’ flexibility and impede creativity because of its formal procedures (Levine & Toffel, 2010; Martinez-Costa, Martinez-Lorente, & Choi, 2008).”
• The impact of contextual factors on the efficacy of ISO 9000 adoption (2013, background): “Proponents claim that ISO 9000 certification benefits companies with a direct impact on product costs and improves financial performance (e.g., Corbett et al., 2005; Levine and Toffel, 2010; Sharma, 2005).”
• The Effect of a Data Breach Announcement on Customer Behavior: Evidence from a Multichannel Retailer (2018, methodology): “Following the technique in recent DD modeling literature (Levine and Toffel 2010), we extended the DD models of spending and channel migration presented in 11There is no intercept in the model because we have fixed effects for all the customers.”