Leadership and policy deployment: The backbone of TQM

By J. Oakland. 2011

174 citations recorded by the source corpus.

Subfields: Management Information Systems, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/a3c8f2a080ba3c7ecb56540e5d525232ed0d35d3

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Celeste Wilderom
2. J. Hicks
3. D. V. Dun
4. M. Amin
5. Matthew Hall

In Strategy and Management

1. Celeste Wilderom
2. J. Hicks
3. D. V. Dun
4. M. Amin

Citations in the corpus

• The structural relationship between TQM, employee satisfaction and hotel performance (2017, result): “This is in line with the TQM philosophy, which involves matching customer expectations and performance (Oakland, 2011; Baldacchino, 1995).”
• Values and behaviors of effective lean managers: Mixed-methods exploratory research (2017, background): “…Emiliani (1998); Liker and Convis (2012); Larsson and Vinberg (2010) Creating a vision and goals Laohavichien et al. (2011); Liker and Convis (2012); Oakland (2011) Intellectual stimulation Doeleman et al. (2012); Laohavichien et al. (2011); Waldman (1993) Listening to employees Emiliani…”
• Total quality management, corporate social responsibility and performance in the hotel industry (2014, unknown): “…sustainable results of stakeholders and organizations, there must be evidence that the operations and activities of the business are soundly based, systematic, and continuously reviewed and improved, that is, there must be an effective deployment of the strategies and policies (Oakland, 2011).”