When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives
By L. Witt, Martha C. Andrews, Dawn S. Carlson. 2004
216 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/44818aea98bdbe4049e6a783ae38a29bf9e5c46f
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Organizational Behavior and Human Resource Management
In Social Psychology
In Sociology and Political Science
- Michael S. Cole
- T. Judge
- A. Hill
- Mickey B. Smith
- Zhen Zhang
- C. Wallace
- Shannon G. Taylor
- Elizabeth E. Umphress
Citations in the corpus
- Compassion organizing: Employees' satisfaction with corporate philanthropic disaster response and reduced job strain (2015, background): “This is especially important to employers given the relationship between strain, jobperformance, and variousworkwithdrawal behaviours (Halbesleben&Bowler, 2007; Witt et al., 2004; Wright & Cropanzano, 1998).”
- Developing and Testing a Dynamic Model of Workplace Incivility Change (2017, background): “It follows that they may not suffer as much psychologically or emotionally when experiencing an upward incivility change (see Witt et al., 2004).”
- How similar are personality scales of the “same” construct? A meta-analytic investigation (2010, unknown): “…Performance O, C, E, A, N Witt et al, 2002 OCB/Contextual Performance O, C, E, A, N Witt & Ferris, 2003 Task/Technical/Overall Performance, OCB/Contextual Performance C Witt & Carlson, 2006 Task/Technical/Overall Performance C, N Witt et al, 2004 Task/Technical/Overall Performance C Note.”