The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
By Karthik Namasivayam, Priyanko Guchait, Pui‐wa Lei. 2014
144 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/28fab711b13ffb0f0b6636193c2580bbcf5f81ed
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Organizational Behavior and Human Resource Management
- Minseop Kim
- T. Beehr
- Matthew S. Prewett
- Muhammad Asif
- Arif Jameel
- Hyung-Min Choi
- F. Lloréns-Montes
- Irene Huertas-Valdivia
In Strategy and Management
- Arif Jameel
- Muhammad Asif
- F. Lloréns-Montes
- Irene Huertas-Valdivia
- Minseop Kim
- A. R. Gallego-Burín
- T. Beehr
- Miao Qing
Citations in the corpus
- Employee Responses to Empowering Leadership: A Meta-Analysis (2018, background): “…Fong and Snape (2015) Kim and Beehr (2017c) Konczak et al. (2000) Kwak (2011) N. Li, Chiaburu, and Kirkman (2014) Lorinkova and Perry (2014) Namasivayam, Guchait, and Lei (2014) Randolph and Kemery (2011) Raub and Robert (2010) Raub and Robert (2013) Sumpter, Gibson, and Porath (2016)…”
- Effects of different leadership styles on hospitality workers (2019, background): “Managers must, therefore, understand not merely how their behavior influences intermediate organizational outcomes but also which of their behaviors produce each effect (Namasivayam et al., 2014).”
- How to fuel employees’ prosocial behavior in the hotel service encounter (2020, background): “Hospitality scholars have examined employee empowerment to understand its impact on employee attitudes, such as job satisfaction (e.g., Namasivayam et al., 2014), organizational commitment, job dedication, and turnover intention (Meng and Han, 2014).”
- Exploring the impact of ethical leadership on job satisfaction and organizational commitment in public sector organizations: the mediating role of psychological empowerment (2019, background): “Taken together, we seek the following contributions to the literature by answering the calls by researchers to explore the differentials effects of psychological empowerment on subordinate responses to the leadership behavior of their supervisors that vary from country to country (Chen 2017; Jordan ”