Effects of different leadership styles on hospitality workers

By Irene Huertas-Valdivia, A. R. Gallego-Burín, F. Lloréns-Montes. Tourism Management, 2019

194 citations recorded by the source corpus.

Abstract In hospitality, certain management styles can play a crucial role in achieving positive employee outcomes. This study aims to investigate how different leadership styles can contribute to maximizing hospitality workers’ potential. The proposed theoretical model draws on emerging approaches to leadership (paradoxical, empowering, servant) and is tested with structural equation modeling (SEM) using data from 340 employees in Spanish hotels. The findings may be explained by Self-Determination Theory: empowering and paradoxical leadership styles show positive relationships to psychological empowerment. Contrary to expectations, servant leadership style was not an antecedent of psychological empowerment. Furthermore, this study ascertains the positive relationship of empowering and servant leadership styles to engagement. The findings also demonstrate psychological empowerment to be a clear antecedent of job engagement, extending previous research. Implications for hospitality service managers, educators, and researchers are discussed.

Subfields: Demography, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/1e30d222cf8f453fba9fd15d3a9604e86744776c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Demography

1. Mayowa T. Babalola
2. M. Aboramadan
3. C. Farao
4. Y. Kundi
5. Muhammad Usman
6. Moazzam Ali
7. Chidiebere Ogbonnaya

In Organizational Behavior and Human Resource Management

1. C. Farao
2. Y. Kundi
3. M. Aboramadan
4. Mayowa T. Babalola
5. Muhammad Usman
6. Moazzam Ali
7. Chidiebere Ogbonnaya

Citations in the corpus

• Fueling the intrapreneurial spirit: A closer look at how spiritual leadership motivates employee intrapreneurial behaviors (2021, background): “by establishing psychological empowerment as a mediator of the relationship between spiritual leadership and hotels’ frontline employees’ intrapreneurial behaviors, our study responds to the call for exploring the role of psychological empowerment as an underlying mechanism between positive leadersh”
• Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity (2021, background): “…et al., 2016), value creation for customers (Hsiao et al., 2015), frontline employees’ service behavior (Ling et al., 2016), employees OCB (Bavik et al., 2017), employees’ work engagement (Huertas-Valdivia et al., 2019), innovative work behavior, and management innovation (Karatepe et al., 2020).”