How Males and Females Differ in Their Likelihood of Transmitting Negative Word of Mouth

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Beyond anger: A deeper look at consumer animosity (2015, methodology): “Negative WOM was measured using a 3-item scale adapted from Zhang, Feick, and Mittal (2014).”
Adolescent's eWOM intentions: An investigation into the roles of peers, the Internet and gender (2017, unknown): “Also, the negative eWOM behavior of two genders di ﬀ ers because men are self-oriented and women are other-oriented (Zhang, Feick, & Mittal, 2014).”
Of “Likes” and “Pins”: The Effects of Consumers’ Attachment to Social Media (2015, background): “This would extend the negative word-of-mouth literature (Edison and Geissler 2011; Mattila and Wirtz 2004; Zhang, Feick, and Mittal 2014) directly in the social media context (King, Racherla, and Bush 2014).”
When Hostile Consumers Wreak Havoc on Your Brand: The Phenomenon of Consumer Brand Sabotage (2016, background): “A first construct is negative WOM, which refers to negative informal communication by consumers to other consumers about their evaluations of goods and services (Zhang, Feick, and Mittal 2014).”