Compassionate Communication in the Workplace: Exploring Processes of Noticing, Connecting, and Responding

By K. Miller. 2007

163 citations recorded by the source corpus.

Subfields: Language and Linguistics, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1a899577805d20aa8a20ddec876ff2e9a95dabcf

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Citations in the corpus

Emotion in Teaching and Learning: Development and Validation of the Classroom Emotions Scale (2010, background): “In studies of other service professions, immediacy was identified as a strategy for responding to emotional needs of others (see Miller, 2007).”
Nonverbal Behavior and Communication in the Workplace (2016, background): “Furthermore, nonverbal rapport is present both prior to and after compassionate touch: Nonverbal behaviors denoting rapport lead to nonverbal behaviors denoting compassion and vice versa (Miller, 2007).”
Compassion revealed: What we know about compassion at work (and where we need to know more) (2011, background): “Dyadic compassion is present when one person (e.g., an employee or customer) notices the suffering of another person, feels empathic concern, and responds (e.g., Kahn, 1993; Lilius et al., 2008; Margolis & Molinsky, 2008; Miller, 2007).”
What’s Love Got to Do with It? A Longitudinal Study of the Culture of Companionate Love and Employee and Client Outcomes in a Long-term Care Setting (2014, background): “Von Dietze, E., and A. Org 2000 ‘‘Compassionate care: A moral dimension of nursing.’’”
Development and Validation of the Student Interest and Engagement Scales (2012, background): “In studies of other service professions, immediacy was identified as a strategy for responding to emotional needs of others ( Miller, 2007 ).”
“You Need to Stop Talking About This!”: Verbal Rumination and the Costs of Social Support (2013, background): “As Miller (2007) has also found with her work on compassionate communication in the workplace, communicating compassion includes verbal and nonverbal indicators of noticing another, connecting, and responding.”
Understanding individual compassion in organizations: the role of appraisals and psychological flexibility (2011, unknown): ““Detached concern” (Miller, 2007) is not about a sense of self that is independent of others but a sense of self that is both differentiated from and integrated with others (Kegan, 1994).”
The contours and consequences of compassion at work (2008, background): “29, 193–218 (2008) DOI: 10.1002/job empathically feeling that person’s pain, and acting in a manner intended to ease the suffering (Dutton et al., 2006; Kanov et al., 2004; Miller, 2007).”