Implications of Reduced Search Cost and Free Riding in E-Commerce

By Dazhong Wu, Gautam Ray, Xianjun Geng, Andrew Whinston. 2004

152 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/001b593a7b80fef8a7d3fa8890891baf9a80ae0e

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Citations in the corpus

Free riding in a multi‐channel supply chain (2009, background): “In fact, as information technologies increase consumers’ ability to access a wide range of information sources, free riding becomes more prevalent than ever before [22].”
Idea Generation, Creativity, and Incentives (2006, background): “Interesting participants in the group’s future output allows aligning the incentives, but it might also lead to free riding (Holmstrom 1982, Wu et al. 2004).”
The Showrooming Phenomenon: It's More than Just about Price (2017, methodology): “Analytical models of cross-channel free riding (Kuksov and Lin 2010; Wu et al. 2004) and models of optimal consumer search behavior use this idea (e.g., Branco, Sun, and Villas-Boas 2012; Moorthy, Ratchford, and Talukdar 1997; Stahl 1989; Weitzman 1979).”
'Showrooming' and the Competition between Store and Online Retailers (2013, unknown): “Wu et al. (2004) and Kuksov and Lin (2009) suggest that such services may help create differentiation between competing retailers, leading to an enhancement of their profits.”
Beyond technology acceptance: Brand relationships and online brand experience☆ (2013, background): “Notably, these relationships remain relevant and significant in the search engine context where consumer experiences are narrower, more immediate and where the costs of interaction with the brand are much lower (Wu et al., 2004).”
Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2014, background): “Wu et al. (2004) consider a context in which some sellers of horizontally differentiated products have the option to offer information services, while other ﬁrms can free-ride on these services.”
How Does Free Riding on Customer Service Affect Competition (2007, unknown): “The work of Wu et al. (2004) is a notable exception, which shows analytically that retailers might benefit from providing service even in the presence of the painful free-riding problem.”
Pricing/service strategies for a dual-channel supply chain with free riding and service-cost sharing (2018, background): “However, such dual-channel strategy of manufacturers causes price competition between channels (Webb and Didow, 1997) and also leads to free riding the traditional channel's service effort (Wu et al., 2004), which then lowers the traditional channel's desire of improving service effort further.”
When Showrooming Increases Retailer Profit (2018, background): “Wu et al. (2004) show that providing service may result in a competitive advantage and higher profits (relative to the free-riding retailers) even when retailers can free ride on service. Shin (2007) shows that the ability to free ride on service may benefit both the freeriding and the service-provi”