How Does Free Riding on Customer Service Affect Competition

By Jiwoong Shin. 2007

166 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/1ce5be191987a366bf0e408aecc6502a1aa83c8d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Anantaram Balakrishnan
2. Fernando Bernstein
3. Bo Zhang
4. Shankar Sundaresan

In Marketing

1. Anantaram Balakrishnan
2. Fernando Bernstein
3. Bo Zhang
4. Shankar Sundaresan
5. Gérard P. Cachon
6. Serguei Netessine

In Strategy and Management

1. Yong-Wu Zhou

Citations in the corpus

• Free riding in a multi‐channel supply chain (2009, background): “Shin [18] shows that the phenomenon may benefit the free-riding retailer as well as the service providing retailer in that it softens price competition.”
• Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2014, background): “Shin (2007) studies competition between two retail firms, with one firm providing a service to resolve product valuation uncertainty.”
• 'Showrooming' and the Competition between Store and Online Retailers (2013, unknown): “Shin (2007) suggests that free-riding may reduce price competition and therefore helps the retailer who provides informational services.”
• Pricing/service strategies for a dual-channel supply chain with free riding and service-cost sharing (2018, background): “…of free-riding problem often occurs in such products, whose pre-sales services can be conducted separately from the actual sale of the products (Shin, 2007; Kucuk and Maddux, 2010), including those products, such as clothes, shoes, toys and furniture, etc. (Baal and Dach, 2005; Heitz-Spahn,…”