K. Miller

with Rauyruen · 2007–2009

A researcher in the Science corpus: 3 papers; trusts 0 researchers and is trusted by 8 researchers here, as inferred from the citation graph.

Who trusts K. Miller overall

1. Li-Chang Hsu
2. Yuhei Inoue
3. Nick Hajli
4. Chao‐Hung Wang

Papers from K. Miller's perspective

Ordered by how strongly the researchers K. Miller trusts endorse each paper. Same corpus, a different order for every researcher.

1. FROM SENSEMAKING IN ORGANIZATIONS
2. The psychology of interpersonal relations
3. Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study
4. The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment
5. The Presentation of Self in Everyday Life
6. The rhetoric of fiction
7. Narrative Word-Of-Mouth Communication: Exploring Memory and Attitude Effects of Consumer Storytelling
8. Winning the battle for customers
9. Store loyalty: its impact on retail revenue. An empirical study of purchasing behaviour in the UK
10. Measuring business-to-business professional service quality and its consequences

Their papers

• B2B services: linking service loyalty and brand equity (2009) — 118 citations
• When consumers and brands talk: Storytelling theory and research in psychology and marketing (2008) — 607 citations
• Relationship quality as a predictor of B2B customer loyalty (2007) — 1,269 citations