Measuring business-to-business professional service quality and its consequences

By Ka‐shing Woo, C. Ennew. 2005

176 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/9c17ceded07b60f8f8dc5c78279b7b77962773ce

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Tim Lu
2. Rungting Tu
3. William Jen
4. Chao‐Hung Wang
5. Li-Chang Hsu

In Marketing

1. Papassapa Rauyruen
2. Tim Lu
3. Rungting Tu
4. William Jen
5. K. Miller
6. Chao‐Hung Wang
7. Li-Chang Hsu

In Organizational Behavior and Human Resource Management

1. Tim Lu
2. Rungting Tu
3. William Jen
4. Chao‐Hung Wang
5. Li-Chang Hsu

Citations in the corpus

• Relationship quality as a predictor of B2B customer loyalty (2007, background): “Some authors (e.g., Woo and Ennew, 2004, 2005) view the quality of the business-to-business relationship ⁎ Corresponding author.”
• Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers (2011, methodology): “The generalization of SERVQUAL’s five dimensions may explain why its utility is limited in certain service contexts (Woo and Ennew 2005).”