Store loyalty: its impact on retail revenue. An empirical study of purchasing behaviour in the UK

By S. Knox, T. Denison. 2000

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Relationship quality as a predictor of B2B customer loyalty (2007, background): “Many researchers (e.g., Bloemer and Kasper, 1995; Pritchard and Howard, 1997; Baldinger and Rubinson, 1996; Knox and Denison, 2000) follow Day's (1969) approach with attempts to explain loyalty.”
Attractiveness Factors Influencing Shoppers¡¯ Satisfaction, Loyalty, and Word of Mouth: An Empirical Investigation of Saudi Arabia Shopping Malls (2012, background): “…organization success and sustainability over time (Keating et al, 2003), and several authors have proposed that loyalty also favors higher intensity in positive WOM (Hallowell, 1996), lower price sensibility (Lynch and Ariely, 2000) and more stable and bigger incomes (Knox and Denison, 2000).”
The impact of participation in virtual brand communities on consumer trust and loyalty: The case of free software (2007, background): “In addition, several authors have proposed that loyalty also favours higher intensity in positive word-of-mouth (Hallowell, 1996), lower price sensibility (Lynch and Ariely, 2000) and more stable and bigger incomes (Knox and Denison, 2000).”