The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion

By Won‐Moo Hur, Taewon Moon, S. Han. 2015

129 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5051f798652e03f82ac1fc8915fbc1ac946c7e14

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Mark Bonn
2. S. Han
3. Meehee Cho
4. Ali Abdallah Alalwan

In Sociology and Political Science

1. Mark Bonn
2. S. Han
3. Meehee Cho

Citations in the corpus

• The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention (2016, background): “…it has received growing interest as a research topic in a variety of industries including educational service and engineering firms (Adams and Webster, 2013), retail sales service (Hur et al., 2015; Wilson and Holmvall, 2013), banking (Sliter et al., 2010, 2012) and insurance (Walker et al., 2014).”