Testing a conservation of resources model of the dynamics of emotional labor.

By Céleste M. Brotheridge, Raymond T. Lee. Journal of Occupational Health Psychology, 2002

996 citations recorded by the source corpus.

Subfields: General Health Professions, Social Psychology

View Paper: https://www.semanticscholar.org/paper/851c67d515ffe285fcfd303e21a7e72a7237d6d5

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In General Health Professions

In Social Psychology

Citations in the corpus

IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE-SAMPLING STUDY (2009, background): “Second, because it brings feeling into greater alignment with expression, deep acting might minimize emotional dissonance (Grandey, 2003) and even enhance feelings of authenticity (Brotheridge & Lee, 2002).”
Career attitudes and success of managers: the impact of chance event, protean, and traditional careers (2012, background): “Brotheridge and Lee ( 2002 ) and Hobfoll ( 2002 ) claim that social support in the workplace is the most important resource reservoir in the possession of the employee.”
Determinants of Turnover Intention of Social Workers (2017, background): “Questions for surface acting were borrowed from the research by Brotheridge and Lee (2003).”
Emotional labour in service work: Psychological flexibility and emotion regulation (2012, background): “While EL may also vary within the same person and may be sensitive to training, individuals appear to use certain types of EL habitually (e.g. Brotheridge and Lee, 2002; Gross and John, 2003), making EL a more trait-like characteristic.”
The relationship between person-organization fit and job satisfaction (2016, background): “Supervisor support, as a form of social support, can be seen as a situational resource (Brotheridge & Lee, 2002).”
Affectivity, Emotional Labor, Emotional Exhaustion, and Emotional Intelligence in Coaching (2016, methodology): “In contrast, Brotheridge and Lee (2002), Diefendorff et al. (2005), and Gosserand and Diefendorff (2005) reported a negative, albeit nonsignificant, relationship between negative affectivity and deep acting.”
From Every Direction–-How Personality Traits and Dimensions of Project Managers Can Conceptually Affect Project Success (2013, background): “Brotheridge and Lee (2002, 2003) and Diefendorff, Croyle, and Gosserand (2005) found positive associations between self-monitoring and the surface acting aspect of emotional labor.”