David L. Mothersbaugh

Organizational Behavior and Human Resource Management · 2002–2015

A researcher in the Science corpus: 7 papers; trusts 2 researchers and is trusted by 14 researchers here, as inferred from the citation graph.

Subfields

Whom David L. Mothersbaugh trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Anna S. Mattila
  2. Peter C. Verhoef

Who trusts David L. Mothersbaugh overall

  1. Edward F. McQuarrie
  2. Rohini Ahluwalia
  3. Barbara J. Phillips
  4. Markus Blut
  5. Simon Bell
  6. Heesup Han
  7. Liane Nagengast
  8. Heiner Evanschitzky
  9. S. Tanford
  10. I. Ishaq

Papers from David L. Mothersbaugh's perspective

Ordered by how strongly the researchers David L. Mothersbaugh trusts endorse each paper. Same corpus, a different order for every researcher.

  1. The Role of Emotions in Service Encounters
  2. An Examination of the Quality and Context-Specific Applicability of Commonly Used Customer Satisfaction Measures
  3. AFFECTIVE, CONTINUANCE, AND NORMATIVE COMMITMENT TO THE ORGANIZATION: A META-ANALYSIS OF ANTECEDENTS, CORRELATES, AND CONSEQUENCES
  4. Multivariate Data Analysis (Technometrics)
  5. Satisfaction: A Behavioral Perspective on the Consumer
  6. The file drawer problem and tolerance for null results
  7. Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics
  8. The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter?
  9. The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance
  10. Behavioral Intentions in Satisfaction Research Revisited

Their papers