L. Berry

Organizational Behavior and Human Resource Management · 2002–2015

A researcher in the Science corpus: 7 papers; trusts 12 researchers and is trusted by 2 researchers here, as inferred from the citation graph.

Subfields

Whom L. Berry trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. M. Meuter
  2. Ruth N. Bolton
  3. Jerry A. Hausman
  4. Gerard J. Tellis
  5. Amy L. Ostrom
  6. Mary Jo Bitner
  7. Alina Sorescu
  8. Rajesh Chandy
  9. A. Parasuraman
  10. Peter C. Verhoef

Who trusts L. Berry overall

  1. Sabine Moeller
  2. Gareth Shaw
  3. Ruth N. Bolton
  4. Dhruv Grewal
  5. K. Wittkowski
  6. Jong-Hyeong Kim
  7. Chih‐Wen Wu
  8. M. Rosenbaum
  9. Lianxi Zhou
  10. Dohee Kim

Papers from L. Berry's perspective

Ordered by how strongly the researchers L. Berry trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Technology Readiness Index (Tri)
  2. Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
  3. Understanding Service Convenience
  4. Implications of loyalty program membership and service experiences for customer retention and value
  5. Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
  6. A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics
  7. Do Innovations Really Pay Off? Total Stock Market Returns to Innovation (Marketing science (Providence, R.I.))
  8. The Persistence of Mutual Fund Performance
  9. Crafting Integrated Multichannel Retailing Strategies
  10. Implementing successful self-service technologies

Their papers