The Effect of the Servicescape on Service Workers

By Jane Parish, L. Berry, S. Lam. 2008

137 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/29e70d150b9d00698573b0a8b8d2dcb6071f3652

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In General Health Professions

In Organizational Behavior and Human Resource Management

In Social Psychology

Citations in the corpus

Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021, background): “…consistent with an expanded view of servicescapes as also including social, natural, and social-symbolic dimensions (Rosenbaum and Messiah 2011), there is evidence linking employees’ perceptions of pleasantness, safety, and convenience to job stress and job attitudes (Parish, Berry, and Lam 2008).”
Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction (2010, background): “Several servicescape studies have found that specific atmospheric attributes have a direct effect on customers' emotions and satisfaction ( Mehrabian & Russell, 1974 ; Bitner, 1992 ; Turley & Milliman, 2009 ; Lin, 2010a ), and on employee behaviors ( Parish, Berry, & Lam, 2008 ).”
An expanded servicescape perspective (2011, background): “These stimuli are characterized as being organizationally controllable and able to enhance or constrain employee and customer approach/avoidance decisions and to facilitate or hinder employee/customer social interaction (Parish et al., 2008).”
Employee reactions to office redesign: A naturally occurring quasi-field experiment in a multi-generational setting (2010, background): “The work of Parish et al. (2008) suggests that physical environments that are perceived as convenient, safe, and pleasant (colorful, ample natural light) can positively affect employee job satisfaction and organizational commitment among service workers.”