Service Innovativeness and Firm Value

By Thomas Dotzel, Venkatesh Shankar, L. Berry. 2013

302 citations recorded by the source corpus.

Subfields: Management Science and Operations Research, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/589612d1399a47bdbcfd33990c5161467bdf38e9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Science and Operations Research

1. Per Ola Kristensson
2. Dominik Mahr
3. Anders Gustafsson
4. Lars Witell
5. Ko de Ruyter

In Marketing

1. Hannah Snyder
2. Lars Witell
3. Anders Gustafsson
4. Debbie I. Keeling
5. Per Ola Kristensson
6. Dominik Mahr
7. Mathew B. Chylinski
8. Ko de Ruyter

In Organizational Behavior and Human Resource Management

1. Lars Witell
2. Per Ola Kristensson
3. Dominik Mahr
4. Anders Gustafsson
5. Ko de Ruyter
6. Hannah Snyder
7. Paul W. Fombelle

Citations in the corpus

• Exploring the Nexus Between Human Capital, Corporate Governance and Performance: Evidence from Islamic Banks (2017, unknown): “Human capital is a critical organisational capability that corresponds directly to the propensity to service innovativeness to satisfy customer needs and improve firm value (Dotzel et al., 2013).”
• When and why do customer solutions pay off in business markets? (2017, unknown): “Dotzel et al. (2013) focus on business-to-consumer (B2C) services and find that people-enabled and electronic services affect firm value in different ways.”
• Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences (2017, background): “, Dabholkar and Bagozzi 2002), developing an innovative, distinctive service strategy to tackle these challenges is crucial for driving firm value (Dotzel et al. 2013).”
• Success Factors for Service Innovation: A Meta‐Analysis (2016, background): “…to whether the samples were predominantly from industries based on explicit knowledge (i.e., delivered with the aid of technology), versus those that were based on tacit knowledge (i.e., experiential services delivered by interpersonal interactions) (cf. Dotzel et al., 2013, Storey and Kahn, 2010).”
• Identifying categories of service innovation: A review and synthesis of the literature (2016, background): “Dotzel et al. (2013) introduce e-innovations and pinnovations to emphasize the key role that the Internet and human interaction plays in service innovation. E-innovations are new services that provide customer benefits primarily through the Internet, whereas p-innovations are new services delivered ”