A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality

By Julie M. Hays, A. Hill. 2001

128 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/f0bd1f22cf597ed7faead76f5d9fe1fdfa86022d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Craig M. Froehle
2. Martin Spring
3. Luis Araujo

In Organizational Behavior and Human Resource Management

1. A. Pantouvakis
2. Craig M. Froehle
3. N. Bouranta
4. Martin Spring
5. Luis Araujo

In Strategy and Management

1. Craig M. Froehle
2. Martin Spring
3. Luis Araujo

Citations in the corpus

• Foundations and Implications of a Proposed Unified Services Theory (2006, background): “Assessing the outcome of service production often requires measuring the customer’s perception of the service experience, which is far from precise (Hays and Hill 2001).”
• The link between organizational learning culture and customer satisfaction: Confirming relationship and exploring moderating effect (2013, background): “In a similar vein, the service-profit chain establishes a relationship among profitability and growth due to customer loyalty and satisfaction – which is, in turn, due to services provided by satisfied employees (Heskett et al., 1994). Vilares and Coelho (2003) proposed a reformulation of the ECSI m”