Customer‐supplier duality and bidirectional supply chains in service organizations

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Foundations and Implications of a Proposed Unified Services Theory (2006, background): “Second, bidirectional supply chains tend to be short (Sampson 2000, p. 355), as depicted in Figure 2.”
New service development: areas for exploitation and exploration (2002, background): “Further, the impact of this customer–supplier relationship common in most services, which is the basis for service supply chains ( Sampson, 2000 ), deserves scrutiny.”
Service, services and products: rethinking operations strategy (2009, methodology): “Operations management: the unified services theory In OM, the most sustained divergence from IHIP has been provided by Sampson (2000, 2001) and Sampson and Froehle (2006).”
A framework for measuring the performance of service supply chain management (2012, background): “, 2004; Kathawala & Abdou, 2003), and investigated the dyadic relationship between the service providers and the end consumer of a service (Sampson, 2000).”