Foundations and Implications of a Proposed Unified Services Theory

By Scott E. Sampson, Craig M. Froehle. 2006

778 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/77c80cc4dfcad302aa003fe3397b81df5967ffe7

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Citations in the corpus

Service, services and products: rethinking operations strategy (2009, methodology): “However, this would not be a service according to the UST as that which is being acted upon – the engines – is not the property of the customer, it just happens to be attached to something that information systems – the plane.”
Steps Toward a Science of Service Systems (2007, background): “Service performances are done in close contact with a client, and the more knowledge intensive and customized the service, the more the service process depends critically on client participation and input, whether through clients providing labor, property, or information (Sampson & Froehle, 2006).”
Performance-based contracting in service supply chains: a service provider risk perspective (2014, background): “customers (Sampson and Froehle, 2006).”
Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review (2017, background): “Knowledge-intensive as well as customized services call for a closer integration of customers [45].”
Why Do Servitized Firms Fail? A Risk-Based Explanation (2015, background): “For example, it reveals the presence of unusual competitors, entails significant input from customers (Mathieu, 2001a; Fang et al., 2008; Sampson and Froehle, 2006), and often relies on business partners to provide assets, skills, market knowledge, and access to customers (Windahl and Lakemond,…”
Services, industry evolution, and the competitive strategies of product firms (2015, neutral): “from products: services tend to be intangible; simultaneously produced and consumed; perishable; and heterogeneous (rather than standardized) in that each customer receives or experiences a service differently (Bitran and Logo, 1993; Cooper and Edgett, 1999; Cook, Goh, and Chung, 1999; Mansharamani,”