Understanding and Managing the Services Supply Chain

By Lisa M. Ellram, Wendy L. Tate, Corey A. Billington. 2004

641 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing

View Paper: https://www.semanticscholar.org/paper/c9ae261d8e891ad904063d98f5ce5f37a668612d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Wendy L. Tate
2. Lisa M. Ellram
3. Craig M. Froehle
4. Kostas Selviaridis
5. Andreas Norrman
6. Dong Won Cho
7. Essam Shehab
8. John Ahmet Erkoyuncu

In Marketing

1. Lisa M. Ellram
2. Wendy L. Tate
3. Liwei Liu
4. Rajkumar Roy
5. Wanying Wei
6. Enze Bai
7. Weihua Liu
8. Martin Spring

Citations in the corpus

• A Framework of Sustainable Service Supply Chain Management: A Literature Review and Research Agenda (2017, background): “Ellram, in 2004 [12], published an article named “Understanding and Management of Service Supply Chain”, marking the formal emergence of service supply chain research.”
• A framework for measuring the performance of service supply chain management (2012, background): “Performed properly, this process should reduce uncertainty in supplier performance outcomes and reduce the likelihood of any severe contract violation (Ellram et al., 2004).”
• Performance-based contracting in service supply chains: a service provider risk perspective (2014, background): “Quality control of the service processes and information sharing can be powerful countermeasures to the amplification of service workload upstream and enable effective capacity management (Akkermans and Vos, 2003; Anderson and Morrice, 2000; Ellram et al., 2004).”
• Foundations and Implications of a Proposed Unified Services Theory (2006, background): “Various publications on supply chain management claim that the principles are applicable to services, yet the vast majority of the stated examples are from manufacturing supply chains (Ellram, Tate, and Billington 2004).”
• Services Supply Management: The Next Frontier for Improved Organizational Performance (2007, background): “Services are frequently purchased by the end user, with limited input from supply professionals.(17)”
• Understanding service uncertainties in industrial product–service system cost estimation (2011, methodology): “Fig. 3 Natures of uncertainty (adapted from [ 41 ])”