T. Ward
Organizational Behavior and Human Resource Management · with Al-Hawari · 2006
A researcher in the Science corpus: 1 paper; trusts 8 researchers and is trusted by 8 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 22 citations into it; #2,579 of 8,741 by trust here, #5,539 by citations
- Information Systems and Management — 17 citations into it; #944 of 3,842 by trust here, #2,152 by citations
- Marketing — 15 citations into it; #1,536 of 6,289 by trust here, #3,643 by citations
- Sociology and Political Science — 7 citations into it
Whom T. Ward trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts T. Ward overall
Papers from T. Ward's perspective
Ordered by how strongly the researchers T. Ward trusts endorse each paper. Same corpus, a different order for every researcher.
- Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
- An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors
- Technology infusion in service encounters
- E‐service quality: a model of virtual service quality dimensions
- The key determinants of Internet banking service quality: a content analysis
- Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
- Internet retail customer loyalty: the mediating role of relational benefits
- Internet retail store design: How the user interface influences traffic and sales (J. Comput. Mediat. Commun.)
- Exploring the determinants of retail service quality on the Internet
- Customer service quality and financial performance among Australian retail financial institutions