Zaidi Isa
Organizational Behavior and Human Resource Management · 2008–2013
A researcher in the Science corpus: 2 papers; trusts 2 researchers and is trusted by 2 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 20 citations into it; #5,104 of 8,741 by trust here, #4,186 by citations
- Marketing — 14 citations into it
- Information Systems and Management — 7 citations into it
Whom Zaidi Isa trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts Zaidi Isa overall
Papers from Zaidi Isa's perspective
Ordered by how strongly the researchers Zaidi Isa trusts endorse each paper. Same corpus, a different order for every researcher.
- The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction
- Analysing service quality in the UAE Islamic banks
- Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking
- Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank
- Bank selection criteria employed by college students in Bahrain: an empirical analysis
- The key determinants of Internet banking service quality: a content analysis
- Exploring the determinants of retail service quality on the Internet
- Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
- An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors
- Technology infusion in service encounters
Their papers
- Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non‐Muslim customers in Malaysia (2013) — 370 citations
- An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking (2008) — 323 citations