Internet retail store design: How the user interface influences traffic and sales

By Gerald L. Lohse, Peter Spiller. J. Comput. Mediat. Commun., 2006

314 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing

View Paper: https://www.semanticscholar.org/paper/44cce98638f119713d6fd4c3fffad57599e1e894

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Citations in the corpus

The role played by perceived usability, satisfaction and consumer trust on website loyalty (2006, background): “there have been many research projects centred on analysis of the consumer’s perceptions of these establishments [85,97], and on studying the influence of the site attributes that affect the conduct of the potential buyer [65,21,16].”
The role of the technology acceptance model in explaining effects of image interactivity technology on consumer responses (2006, background): “Many factors influence e-commerce success, including level of product offerings, entertainment, customer service features, site navigation, and site design (Li et al., 2001; Lohse and Spiller, 1999).”
An Empirical Study of Consumer Switching from Traditional to Electronic Channels: A Purchase-Decision Process Perspective (2004, background): “Interestingly, some models of on-line buying behavior exclude perceived risk as a predictor of on-line shopping [58, 59, 61], although others see risk reduction as a key to increasing participation in e-commerce [11, 68].”
The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006, background): “), feedback and product list sections ( Lohse and Spiller, 1999”
What drives consumers to shop online? A literature review (2004, background): “Although online shopping incorporates many of the same characteristics as “real world shopping” (Chen and Leteney, 2000; Lohse and Spiller, 1999), consumers are in a different frame of mind and have different informational needs when shopping on the Internet or the traditional way (Burke, 2002).”
Perceived e‐service quality (PeSQ) (2007, unknown): “Hoffman et al., 1995; Lohse and Spiller, 1998, 1999; Vanitha et al., 1999; Tilson et al., 1998; Yang Xia et al., 2003).”
Effect of image interactivity technology on consumer responses toward the online retailer (2005, background): “Site design is one of the factors that influence e-commerce success (e.g., Li et al., 2001; Lohse, Bellman, & Johnson, 2000; Lohse & Spiller, 1999).”
Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach (2006, background): “Keywords: Website quality; E-business success; Analytic hierarchy process”
For fun and profit: Hedonic value from image interactivity and responses toward an online store (2005, background): “Lohse and Spiller (1999) looked at actual sales of on-line retailers and found that interface design, particularly navigation features that reduced the time needed to purchase products on-line, accounted for the most variance in monthly sales.”
Design aesthetics leading to m-loyalty in mobile commerce (2006, background): “While early electronic commerce research indicated that website design elements could influence online satisfaction and sales [60], most research ignored the importance of website design factors and how they can influence customer satisfaction and the likelihood that customers will revisit a website”