Exploring the determinants of retail service quality on the Internet

By Mary Long, Charles A. Mcmellon. 2004

299 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/819deee22deee1db654919ade5d0fe386949f56b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Carlos Flavián
2. Miguel Guinaliu
3. Jamie Carlson
4. Aron O'Cass
5. Samar Rahi
6. Mohammed Al-Hawari
7. T. Ward
8. Hsiu-Fen Lin

In Marketing

1. Aron O'Cass
2. Jamie Carlson
3. Mohammed Al-Hawari
4. T. Ward
5. Miguel Guinaliu
6. Hsiu-Fen Lin
7. E. Cristóbal
8. Carlos Flavián

In Organizational Behavior and Human Resource Management

1. Carlos Flavián
2. Miguel Guinaliu
3. Jamie Carlson
4. Aron O'Cass
5. Samar Rahi
6. F. Alnaser
7. Mohammed Al-Hawari
8. T. Ward

Citations in the corpus

• Perceived e‐service quality (PeSQ) (2007, background): “Many studies reflect just this (e.g. Loiacono et al., 2000; Yoo and Donthu, 2001; Zeithaml et al., 2002; Wolfinbarger and Gilly, 2002; Kim and Stoel, 2004; Long and McMellon, 2004).”
• Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites (2010, background): “context of e-retail have studied the determinants e-service quality (e.g. Collier and Bienstock, 2006; Loiacono et al., 2002; Long and McMellon, 2004; Parasuraman et al., 2005; Fassnacht and Koese, 2006; Wolfinbarger and Gilly, 2003), consumer satisfaction (e.”
• Integration of UTAUT model in internet banking adoption context (2019, background): “…(Ben Mansour, 2016; Cristobal et al. , 2007; Devi Juwaheer et al. , 2012; Giovanis et al. , 2012; Holloway and Beatty, 2008; Liu and Arnett, 2000; Long and McMellon, 2004; Wol fi nbarger and Gilly, 2003), researchers assumed that assurance enhances customer willingness to adopt internet banking.”
• The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007, background): “The services marketing-oriented view argues that to attract and retain customers, online retailers need to have a clear knowledge of what online customers expect for service quality (Long & McMellon, 2004).”
• The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006, methodology): “and subsequently used by Long and McMellon (2004)”