Customer service quality and financial performance among Australian retail financial institutions

By E. Duncan, Greg Elliott. 2002

161 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/93992c81fdd4dec4e6e1f9dd1cecc32406ab6c02

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. I. Alam
2. Mohammed Al-Hawari
3. T. Ward
4. Jennifer E. Rowley
5. M. Amin
6. Alsadek H. Gait
7. Zaidi Isa
8. Andrew C. Worthington

In Marketing

1. I. Alam
2. Mohammed Al-Hawari
3. T. Ward
4. Jennifer E. Rowley
5. M. Amin
6. Alsadek H. Gait
7. Zaidi Isa
8. Andrew C. Worthington

In Organizational Behavior and Human Resource Management

1. I. Alam
2. Mohammed Al-Hawari
3. T. Ward
4. Jennifer E. Rowley
5. M. Amin
6. Zaidi Isa
7. Alsadek H. Gait
8. Andrew C. Worthington

Citations in the corpus

• Service innovation strategy and process: a cross‐national comparative analysis (2006, background): “The Australian financial service sector is also mature and dominated by large global players that suggest that Australia is experiencing rapid globalization and rapid advances in technology ( Duncan and Elliott, 2002”
• The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006, background): “Yet, in the general literature, service quality and customer satisfaction have often been identified as significant predictors of business performance ( Duncan and Elliott, 2002”