An investigation of the cross-national determinants of customer satisfaction

By Forrest V. Morgeson, Sunil Mithas, Timothy L. Keiningham, Lerzan Aksoy. 2011

115 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/1eae1d39de2fafc89df7d05fde30ef43284f5e2f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Sunil Mithas

In Organizational Behavior and Human Resource Management

1. Sunil Mithas

Citations in the corpus

• Information Technology and Firm Profitability: Mechanisms and Empirical Evidence (2012, background): “11 Nevertheless, we acknowledge that there remains a need for further studies to continually verify the generalizability of the findings in other contexts (e.g., Morgeson et al. 2011) and time periods.”