Claes Fornell
Marketing · 2000–2016
A researcher in the Science corpus: 6 papers; trusts 14 researchers and is trusted by 49 researchers here, as inferred from the citation graph.
Subfields
- Marketing — 38 citations into it; #184 of 6,289 by trust here, #177 by citations
- Organizational Behavior and Human Resource Management — 37 citations into it; #471 of 8,741 by trust here, #618 by citations
- Finance — 21 citations into it
- Accounting — 15 citations into it
- Economics and Econometrics — 14 citations into it
- Management Science and Operations Research — 9 citations into it
- Information Systems and Management — 5 citations into it
Whom Claes Fornell trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Sydney C. Ludvigson
- E. Anderson
- Mark Grinblatt
- Vinay Kumar
- Marnik G. Dekimpe
- Shuba Srinivasan
- Eugene F. Fama
- Vincent R. Nijs
- Alex Edmans
- Dominique M. Hanssens
Who trusts Claes Fornell overall
- Xueming Luo
- Christian M. Ringle
- Joseph F. Hair
- Marko Sarstedt
- Helena Alves
- Jiun-Sheng Chris Lin
- Sunil Mithas
- Rajdeep Grewal
- Ashwin Malshe
- Roland T. Rust
Papers from Claes Fornell's perspective
Ordered by how strongly the researchers Claes Fornell trusts endorse each paper. Same corpus, a different order for every researcher.
- Do Promotions Benefit Manufacturers, Retailers, or Both? (Management Sciences)
- Customer Satisfaction and Stock Prices: High Returns, Low Risk:
- Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction
- The Cross‐Section of Expected Stock Returns
- The Category-Demand Effects of Price Promotions
- New Products, Sales Promotions, and Firm Value: The Case of the Automobile Industry
- Measuring Marketing Productivity: Current Knowledge and Future Directions
- Implications of loyalty program membership and service experiences for customer retention and value
- Weathering Tight Economic Times: The Sales Evolution of Consumer Durables Over the Business Cycle
- A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy
Their papers
- Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible (2016) — 162 citations
- Reexamining the Market Share–Customer Satisfaction Relationship (2013) — 246 citations
- The Effect of Customer Satisfaction on Consumer Spending Growth (2010) — 278 citations
- Customer Satisfaction and Stock Prices: High Returns, Low Risk: (2006) — 862 citations
- Customer Satisfaction and Shareholder Value (2004) — 1,396 citations
- Foundations of the American Customer Satisfaction Index (2000) — 598 citations