Tiffany Perkins-Munn

Organizational Behavior and Human Resource Management · 2003–2005

A researcher in the Science corpus: 2 papers; trusts 1 researcher and is trusted by 2 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 9 citations into it; #7,566 of 8,741 by trust here, #4,602 by citations
• Marketing — 6 citations into it; #5,405 of 6,289 by trust here, #2,901 by citations

Whom Tiffany Perkins-Munn trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. V. Zeithaml

Who trusts Tiffany Perkins-Munn overall

1. Timothy L. Keiningham
2. Bruce Cooil

Papers from Tiffany Perkins-Munn's perspective

Ordered by how strongly the researchers Tiffany Perkins-Munn trusts endorse each paper. Same corpus, a different order for every researcher.

1. Strengthening the Satisfaction-Profit Chain
2. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
3. Buyer–Supplier Relationships and Customer Firm Costs
4. The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment
5. Four Assumptions of Multiple Regression That Researchers Should Always Test.
6. An Exploratory Technique for Investigating Large Quantities of Categorical Data
7. The mismanagement of customer loyalty. (Harvard Business Review)
8. Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy
9. Implications of loyalty program membership and service experiences for customer retention and value
10. A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy

Their papers

• Does customer satisfaction lead to profitability (2005) — 121 citations
• The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment (2003) — 246 citations