C. Enz
2002–2009
A researcher in the Science corpus: 4 papers; trusts 0 researchers and is trusted by 37 researchers here, as inferred from the citation graph.
Whom C. Enz trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts C. Enz overall
- Nicholas J. Ashill
- Gerben A. van Kleef
- Arik Cheshin
- Heesup Han
- Dev Jani
- Patricia B. Barger
- Xiaowen Hu
- Alicia A. Grandey
- Constanza Bianchi
- Aikaterini Manthiou
Papers from C. Enz's perspective
Ordered by how strongly the researchers C. Enz trusts endorse each paper. Same corpus, a different order for every researcher.
- Direct and Moderating Effects of Human Capital on Strategy and Performance in Professional Service Firms: A Resource-Based Perspective
- A Model of Demand for International Tourism
- The relationships between intangible organizational elements and organizational performance
- Specification tests in econometrics
- Facets of Affective Experiences: A Framework for Investigations of Trait Affect
- Intellectual capital and business performance in Malaysian industries
- Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
- Where do capabilities come from and how do they matter? A study in the software services industry
- Intellectual Capital and Firm Performance of U.S. Multinational Firms: A Study of the Resource-Based and Stakeholder Views
- Service with a smile: Emotional contagion in the service encounter.
Their papers
- The Role of Emotions in Service Encounters (2002) — 839 citations
- Competitive Pricing Decisions in Uncertain Times (2009) — 110 citations
- The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms (2008) — 137 citations
- Grooming future hospitality leaders: A competencies model (2003) — 322 citations