The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms

By K. Walsh, C. Enz, Linda Canina. 2008

137 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/f709d57170401addd79c016bf79cc26c694e411c

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In Strategy and Management

Citations in the corpus

The impact of intellectual capital on firms' market value and financial performance (2011, background): “…identify three basic components of IC; human capital, structural capital and customer (relational) capital (Bontis, 1998; Holton and Yamkovenko, 2008; Mavridis and Kyrmizoglou, 2005; Ruta, 2009; Tayles et al., 2007; Yang and Lin, 2009; Zerenler and Gozlu, 2008; Wall, 2007; Walsh et al., 2008).”
Assessing knowledge creation and intellectual capital in banking industry (2010, background): “Walsh et al. (2008) indicated that the investments of companies in the enhancement of human capital, structural capital, and customer capital would increase their organizational values.”
Technology transfer organizations: Services and business models (2013, background): “The production and delivery of the services provided by KTTOs require employees with scientific and business expertise (Gwinner et al., 2005; Neu and Brown, 2005; Walsh et al., 2008).”
The effect of innovation on hotel market value (2013, background): “, 2005), the differentiation reached (Walsh et al., 2008) and cost reductions attained (Chan et al.”
Human resource practices and innovation in the hotel industry: The mediating role of human capital (2018, background): “***p< 0.001; **p< 0.01; *p< 0.05. employees’ qualifications and a high degree of job turnover (Chang et al., 2011; Kattara and El-Said, 2013; Walsh et al., 2008).”
A review of innovation research in tourism (2010, background): “Enterprises that differentiate their product profile are clearly more successful than those who do not, but this effect is enhanced if there is a subsequent human capital development, as shown by Walsh, Enz, and Canina (2008).”