E. Sauerwein

2002–2003

A researcher in the Science corpus: 2 papers; trusts 1 researcher and is trusted by 22 researchers here, as inferred from the citation graph.

Whom E. Sauerwein trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. V. Zeithaml

Who trusts E. Sauerwein overall

  1. Kurt Matzler
  2. Wei-Jaw Deng
  3. Boonyarat Phadermrod
  4. Matthias Fuchs
  5. Christian M. Ringle
  6. Johann Füller
  7. Alessandro Arbore
  8. Jacob K. Eskildsen
  9. Richard M. Crowder
  10. Klaus Weiermair

Papers from E. Sauerwein's perspective

Ordered by how strongly the researchers E. Sauerwein trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Strengthening the Satisfaction-Profit Chain
  2. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
  3. The factor structure of customer satisfaction
  4. How to Delight Your Customers
  5. Implications of loyalty program membership and service experiences for customer retention and value
  6. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
  7. Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy
  8. Prospect theory: An analysis of decision under risk Econometrica 47
  9. Should we delight the customer?
  10. Controlling the Information Flow: Effects on Consumers' Decision Making and Preferences

Their papers