A. Dean

Organizational Behavior and Human Resource Management · with Kretschmer · 2001–2007

A researcher in the Science corpus: 4 papers; trusts 13 researchers and is trusted by 15 researchers here, as inferred from the citation graph.

Subfields

Whom A. Dean trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. V. Zeithaml
  2. Baruch Lev
  3. Michael K. Lindell
  4. E. Anderson
  5. R. Peccei
  6. Simon Bell
  7. Soumyananda Dinda
  8. R. Silvestro
  9. R. W. Griffeth
  10. Andrew Brown

Who trusts A. Dean overall

  1. Jochen Wirtz
  2. D. Bowen
  3. Gregorio Martín-de-Castro
  4. Christopher J. White
  5. Zoe S. Dimitriades
  6. Nannan Xi
  7. Bodo Lang
  8. Miriam Delgado-Verde
  9. Benjamin Schneider
  10. Sajjad Nazir

Papers from A. Dean's perspective

Ordered by how strongly the researchers A. Dean trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Strengthening the Satisfaction-Profit Chain
  2. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
  3. The employee-organization relationship, organizational citizenship behaviors, and superior service quality
  4. Accounting for common method variance in cross-sectional research designs. (Journal of Applied Psychology)
  5. Intangibles: Management, Measurement, and Reporting
  6. Human resource practices, organizational climate, and customer satisfaction
  7. WORK RELATIONSHIPS IN TELEPHONE CALL CENTRES: UNDERSTANDING EMOTIONAL EXHAUSTION AND EMPLOYEE WITHDRAWAL
  8. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value (Цепочка создания прибыли в сфере услуг: как ведущие компании связывают прибыль и рост с…
  9. Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration
  10. Working conditions, well-being, and job-related attitudes among call centre agents

Their papers