The contribution of emotional satisfaction to consumer loyalty

By Y. Yu, A. Dean. 2001

741 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3ea158d6e1c465912b0b9846546b0ba2338adbc4

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In Organizational Behavior and Human Resource Management

Citations in the corpus

An exploration of the effects of past experience and tourist involvement on destination loyalty formation (2013, neutral): “Bodet, 2008 ; Brady & Robertson, 2001 ; Dabholkar & Thorpe, 1994 ; Olsen & Johnson, 2003 ; Selnes, 1993 ; Yu & Dean, 2001 ).”
The importance of institutional image to student satisfaction and loyalty within higher education (2009, background): “While it is acknowledged that it is multi-dimensional (Ganesh et al. 2000, pp. 74‐76; Rundle-Thiele 2005, p. 340; Yu and Dean 2001, pp. 238 ‐239), the exact nature of this multi-dimensionality remains a matter of continuing investigation (Rundle-Thiele 2005, pp. 340‐342).”
Destination image: to see or not to see? (2004, background): “(2003), and Yu and Dean (2001) have tested scales”
Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty (2009, background): “Yu and Dean (2001) suggested that there is a high correlation between overall customer loyalty and the emotional component and positive emotions.”
Role of trust, emotions and event attachment on residents' attitudes toward tourism (2017, background): “Emotions are considered to be critical to understanding the underlying reasoning of consumers' behaviors in marketing literature (Dub e & Menon, 2000; Yu & Dean, 2001) because emotions”
Experience value as a function of hedonic and utilitarian dominant services (2016, background): “In enhancing overall satisfaction for the customers, it is expected that customer loyalty, in terms of positive word of mouth and revisits will increase (Bennett and Rundle-Thiele, 2004; Oliver, 1996; Yu and Dean, 2001).”
Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “Additionally, it can be defined as the evaluation that occurs after the consumption of a product or service and at what degree it has met or exceeded the customers’ expectations (Yu and Dean, 2001; Akhtar et al., 2011).”
Word of Mouth: What We Know and What We Have Yet to Learn (2013, positive): “WOM not only impacts sales, it has also been closely linked to customer loyalty, which is a customer’s intention to stay with a service provider (Reinartz and Kumar 2002; Reinartz and Kumar 2000; Yu and Dean 2001).”
Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach (2013, background): “Emotions are seen to play an important role in satisfaction formation in organisations (Yu & Dean, 2001).”
Tourism Destination Image, Satisfaction and Loyalty: A Study in Ixtapa-Zihuatanejo, Mexico (2006, background): “…the affective evaluation of the image is of great use in identifying the value that people give to tourism destinations, not only by manifesting their knowledge of the attributes, but through an emotional response related to the place (Liljander and Strandvick 1997; White 2002; Yu and Dean 2001).”