Links between organisational and customer variables in service delivery: Evidence, contradictions and challenges

By A. Dean. 2004

114 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/9a3b18d60e758dfacc957d259ccfafdfcc88ea31

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. D. Bowen
2. Benjamin Schneider

In Organizational Behavior and Human Resource Management

1. D. Bowen
2. Benjamin Schneider
3. B. Shuck
4. A. Saks
5. Arnold B. Bakker
6. Thomas G. Reio Jr.

Citations in the corpus

• A Service Climate Synthesis and Future Research Agenda (2014, background): “As noted earlier, several summaries of this linkage reveal robust and consistent relationships (Bowen and Pugh 2009; Brown and Lam 2008; Dean 2004; Hong et al. 2013; Keiningham and Aksoy 2009; Schneider and White 2004; Yagil 2008).”