Links between service climate, employee commitment and employees' service quality capability
By M. Little., A. Dean. 2006
165 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/ebf2936a4e8f8411f6c165abce80804cfaa1d3f9
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In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- The influence of service climate and job involvement on customer‐oriented organizational citizenship behavior in Greek service organizations: a survey (2007, result): “This finding appears to provide support for the arguments made by some scholars that businesses must be concerned with improving employees' perceptions of service climate because those perceptions help to define employee attitudes ( Little and Dean, 2006”