Rebekah Russell–Bennett

Organizational Behavior and Human Resource Management · 2004–2010

A researcher in the Science corpus: 4 papers; trusts 1 researcher and is trusted by 1 researcher here, as inferred from the citation graph.

Subfields

Whom Rebekah Russell–Bennett trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. D. Henard
  2. Christian Homburg

Who trusts Rebekah Russell–Bennett overall

  1. T. Lee
  2. Zoe S. Dimitriades
  3. N. Prebensen
  4. Anand Jaiswal
  5. Vikas Kumar
  6. Martin Fraering
  7. Moazzam Abbas

Papers from Rebekah Russell–Bennett's perspective

Ordered by how strongly the researchers Rebekah Russell–Bennett trusts endorse each paper. Same corpus, a different order for every researcher.

  1. When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining
  2. Repercussions of promoting an ideology of consumption: consumer misbehavior
  3. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
  4. The relationship between empowerment, aggressive behaviours of customers, coping, and burnout
  5. Customer betrayal and retaliation: when your best customers become your worst enemies
  6. Dysfunctional Customer Behavior Severity: An Empirical Examination
  7. Randomized response: a survey technique for eliminating evasive answer bias.
  8. Social-Desirability Bias and the Validity of Self-Reported Values
  9. Be nice and fair or else: understanding reasons for employees' deviant behaviors
  10. The Handbook of Marketing Research: Uses, Misuses, and Future Advances

Their papers