Student Satisfaction: An alternative approach to assessing this important concept

By Kevin Elliott, Dooyoung Shin. 2002

978 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/00437039a67e03fe8f7f4a2de13c3db5ddf4abf8

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Citations in the corpus

An analysis of customer satisfaction in a higher education context (2010, background): “found that student satisfaction is related to the match between student priorities and the campus environment ( Elliott and Shin, 2002”
Engaging the Student as a Customer: A Relationship Marketing Approach (2011, background): “———, and Dooyoung Shin (2002), “Student Satisfaction: An Alternative Approach to Assessing This Important Concept,” Journal of Higher Education Policy and Management, 24 (2), 197–209.”
Educational value: how students choose university: Evidence from an Italian university (2010, methodology): “All variables, primarily drawn from the literature (Marsh, 1987; Patterson and Spreng, 1997; Aldridge and Rowley, 1998; Leblanc and Nguyen, 1999; Elliot and Shin, 2002), were measured using multiple items, as respondents were asked to rank the level of importance of various attributes as university ”
Examining student satisfaction with higher education services: using a new measurement tool (2010, background): “definition of satisfaction, Elliott and Shin (2002, p. 198)”
Students' perceptions of using Facebook as an interactive learning resource at university (2012, background): “Student satisfaction with university education is becoming ever more important, and studies have shown that student satisfaction has a positive impact on student motivation and retention, amongst other institutional benefits (Elliott & Shin, 2002).”
Dimensions Driving Business Student Satisfaction in Higher Education. (2015, methodology): “Elliot and Shin (2002) measure student satisfaction using a survey instrument called Student Satisfaction Inventory (SSI) consisting of 11 dimensions with 116 items.”
The desired teaching qualities of lecturers in higher education: a means end analysis (2006, background): “Student satisfaction has also a positive impact on fundraising and student motivation ( Elliott and Shin, 2002”
Measuring business student satisfaction: a review and summary of the major predictors (2010, background): “The primary ‘satisfiers’ appear to be variables associated with learning and outcomes as well as those associated with student centeredness/responsiveness (Douglas et al, 2008 ; Elliot & Shin, 2002 ).”
Student co-creation behavior in higher education: the role of satisfaction with the university experience (2015, background): “Students favor classrooms with a high level of student– student social interaction (Elliott & Shin, 2002).”
Student evaluation of courses: what predicts satisfaction? (2010, background): “For example, Elliot and Shin ( 2002 ) identified that, at the institution level, the majority of factors that predicted student satisfaction related to course and teaching quality: excellence and quality of instruction; knowledgeable, fair and unbiased staff; clear and reasonable requirements for ea”
Sticking with your university: the importance of satisfaction, trust, image, and shared values (2017, background): “According to Elliott and Shin (2002), graduate satisfaction is a short-term attitude that results from evaluation of student experience of educational service.”
Improving the Student Experience: Learning From a Comparative Study of International Student Satisfaction (2018, background): “It is a continually changing construct and a dynamic process that requires clear and effective action as a result of student feedback (Elliott & Shin, 2002).”