Service quality in higher education: The role of student expectations

By R. Voss, Thorsten Gruber, Isabelle Szmigin. 2007

416 citations recorded by the source corpus.

Subfields: Food Science, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/79ef4e2c6854d680a3cfd32c9c7f5f96df2fd714

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In Food Science

In Organizational Behavior and Human Resource Management

In Social Psychology

Citations in the corpus

Examining student satisfaction with higher education services: using a new measurement tool (2010, background): “such as Voss et al. (2007) already showed that vocational aspects of studies motivate”
Making sense of higher education: students as consumers and the value of the university experience (2014, methodology): “Voss, Gruber, and Smizgin (2007) , for example, adopt Gutman's (1982) means-end approach, and use laddering techniques to map university attributes to student consequences, or desired end-states (both analogous to outcomes).”
Student engagement: students' and teachers' perceptions (2014, background): “Voss, Gruber, and Szmigin (2007) found that students expected teachers to help them learn by being knowledgeable, enthusiastic, approachable and friendly.”
A hard look at hard laddering (2009, background): “…laddering approaches respondents are asked to write their answers to the “why is that important to you?” questions in boxes, with each level of abstraction having its own box (Botschen and Hemetsberger, 1998; Pieters et al., 1998; Voss et al., 2007; Walker and Olson, 1991; Phillips et al., 2008).”
Specific remedy for specific problem: measuring service quality in South African higher education (2010, background): “The specific subject of service quality in HE has been very popular in recent literature emanating from and covering different parts of the world (Chua 2004; Hill 1995; Oliveira-Brochado and Marques 2007; Pareda et al. 2007; Rowley 1996; Srikanthan and Dalrymple 2007; Tan and Kek 2004; Telford and M”
Student co-creation behavior in higher education: the role of satisfaction with the university experience (2015, background): “Thus, some researchers argue that, for students, expertise is the most critical attribute of faculty (Mai, 2005; Voss et al., 2007).”