Exploring the factors associated with Web site success in the context of electronic commerce

By Chang Liu, Kirk P. Arnett. Information Manager (The), 2000

1,719 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ffab13bf91afc0c4d3d44dada2be6f0f725cb0d7

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Perceived e‐service quality (PeSQ) (2007, background): “Web site design quality Liu and Arnett (2000) 1.”
Measuring e-learning systems success in an organizational context: Scale development and validation (2007, background): “Areview of the literature on IS success, IS performance, web success, e-learner satisfaction, user information satisfaction, end-user computing satisfaction, web user satisfaction, system use, IS service quality, web quality, and organizational benefits [1] [3] [4] [9][14][15] [16][17][18][20][26][3”
Influencing the online consumer's behavior: the Web experience (2004, background): “Liu and Arnett, 2000 (7) Findability/accessibility .”
Extended technology acceptance model of Internet utilization behavior (2004, background): “Information quality determines the success of website design [34] and relates to individual performance of non-work activities on the WWW [14].”
IMC antecedents and the consequences of planned brand identity in higher education (2017, background): “Liu and Arnett (2000) found that a well-designed website would lead to a favourable attitude towards the site and its services/ products.”
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003, background): “System use has taken on new importance in e-commerce success measurements where customer use is voluntary and essential to desired outcomes [7, 29, 36].”
Internet-based e-shopping and consumer attitudes: an empirical study (2001, methodology): “Following the standard approach [1,5,11,14], we measure consumer perceptions and related variables in terms of a Likert-type scale ranging from 1 to 5 with the following equivalences, `̀ 1'': `̀ not important'' or `̀ strongly disagree''; `̀ 2'': `̀ slightly important'' or `̀ slightly agree''; `̀ 3''”
Exploring the adoption and processing of online holiday reviews: A grounded theory approach (2011, result): “This finding is compliant with the findings of numerous researchers (e.g. Jarvenpaa & Todd, 1997; Liu & Arnett, 2000; Rice, 1997; Schmidt, 1996).”
Internet-based e-banking and consumer attitudes: an empirical study (2002, methodology): “Following the standard approach [1,5,11,14], we measure consumer perceptions and related variables in terms of a Likert-type scale ranging from 1 to 5 with the following equivalences, `̀ 1'': `̀ not important'' or `̀ strongly disagree''; `̀ 2'': `̀ slightly important'' or `̀ slightly agree''; `̀ 3''”
Understanding Customers' Satisfaction and Repurchase Intentions: An Integration of IS Success Model, Trust, and Justice (2011, background): “Several researchers have developed conceptual models for measuring B2C web site success (Liu and Arnett, 2000).”
Entrepreneurial orientation, commitment to the Internet and export performance in small and medium sized exporting firms (2005, background): “Liu and Arnett (2000) describe a successful Web site as one that attracts customers, makes them feel the site is trustworthy, is dependable, reliable and generates customer satisfaction.”
Personal values as underlying motives of shopping online (2008, background): “Previous studies of online shopping have established two categories of attributes – intrinsic and extrinsic – and both are important in customers’ selections of which online stores they will patronize (Liu and Arnett, 2000; Shih, 2004; Muylle et al., 2004).”
Integration of UTAUT model in internet banking adoption context (2019, result): “…with previous studies (Ben Mansour, 2016; Cristobal et al. , 2007; Devi Juwaheer et al. , 2012; Giovanis et al. , 2012; Holloway and Beatty, 2008; Liu and Arnett, 2000; Long and McMellon, 2004; Wol ﬁ nbarger and Gilly, 2003), researchers assumed that assurance enhances customer willingness to…”
From e-commerce to social commerce: A close look at design features (2013, methodology): “…provide accurate information Susser and Ariga (2006), Jaiswal et al. (2010), and Liu and Arnett (2000) Completeness To provide complete information Liu and Arnett (2000) Update To provide updated information Liu and Arnett (2000) and Hasan and Abuelrub (2011) Authority To ensure user confidence…”
The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007, background): “In the context of B2C e-commerce, the website features of online retailers can be categorized into three marketing stages: presales, online sales, and after-sales (Liu & Arnett, 2000).”